NOC Supervisor


Job ID 1072 NOC Supervisor
Posted date 15-Feb-2017
Deadline 30-Sep-2017
Job Location Saudi Arabia - Dammam
Educational Degree Bachelors
Target Society Computer - Hardware,
Computer - Software,
Computer Science,
Engineering - Computer,
IT - Information Technology,
IT - Networking
Career Level Over 10 years experience, Top Management
Skills / Qualifications CCIE/CCNP,
ITIL course or certification,
Security or other related certification or courses,
MS Word, Excel, Visio and Project,
Internet Applications deep experience,
Competent in conversation and persuasion skills,
Competent in employee motivation,
Competent in network designs & Internet related products’ knowledge,
Strong leadership and organization skills
Languages Arabic,English
Skills / Qualifications • Supervise the day to day network operations functions for the organization, assuring appropriate staffing levels are maintained.
• Ensure appropriate staffing and productivity levels are met within the organization
• Update and maintain documentation associated with processes and procedures
• Coordinate with work schedules and assignments
• Continuously improve and develop tools to proactively monitor the systems that are managed.
• Monitor the health of the network, storage and servers
• Advanced trouble shooting of servers, network devices, and applications
• Installation of operating systems and software applications
• Ensure that the service incidents and requests are being fulfilled and resolved in a timely manner
• Fully manages company Data Centers and POPs and ensure proper standards are followed and highest levels of uptime are achieved within ITIL framework.
• Fully manages following groups and their responsibilities: Development Group, Operations Group and Platforms Group (each group has its own Supervisor and team).
• Coordinate systematic interaction and coordination (including SLAs) between these groups and others in the company.
• Looks over hiring, appraisal and motivation.
• Plan and follow-up training and certification of team members.
• Manage, delegate and empower Supervisors to achieve best results possible.
• Participate in the company strategic vision.
• Participate in the company annual Forecast and Budget revisions.
• Properly report on all groups weekly activities to VP, Operations & Technical Services
• Other duties as assigned
• Reporting to the Operations Manager
Job Type Full Time Job

Information About the candidates
Gender Any
Notice Period 1 month or less
Employer Profile Abu-Ghazaleh Professional Recruitment is a member of Talal Abu-Ghazaleh Organization, the largest Arab group of professional firms in the field of accounting, management consulting, training, intellectual property, legal services, information technology, capacity building, credit information, legal translation, professional training, credit information and professional recruitment services.